Each hosting account comes with SpamAssassin.

SpamAssassin is an automated email filtering system that attempts to identify spam messages based on the content of the email’s headers and body.

  1. You need to login to your hosting control panel to enable or manage SpamAssassin settings.
  2. You also need to have firstly set up email accounts.
  3. Once in the control panel, under the Mail heading click on SpamAssassin
  4. To enable SpamAssassin click on the enable SpamAssassin button.

The option to automatically delete messages is automatically enabled. to disable this option click the button on the right labeled ‘disable auto delete spam’.

You can adjust the severity of the auto delete option using the numbered drop down menu. The lower the number, the more conservative the setting. so 1 = very low, 10 = very high protection. Be careful with the auto delete option as emails automatically deleted cannot be retrieved.

Automatically Delete Spam

  1. This function automatically deletes messages that meet or exceed the score limit. Activate this function by clicking the Auto-Delete Spam button under the Filtersheading.
  2. Click the Disable Auto-Delete Spam button to disable this feature

Note: Enabling this feature could cause you to lose email that is not spam, if a message meets or exceeds the defined score. Make sure SpamAssassin is configured properly for your account before using this feature.

Configure SpamAssassin

  1. When you click Configure SpamAssassin, you can add email addresses that should be filtered automatically by typing the address into the blacklist_from box. A whitelist can be created in the same way at the bottom of the page. It is also possible to specify scores that SpamAssassin should use for each particular test.

Set Required Spam Score

  1. SpamAssassin examines every email message for spam characteristics, then assigns it an overall score. Enter the score required for a message to be considered spam.
  2. 5.0 is the default setting, and is aggressive. It would be suitable for a single user, but an ISP should set the default to be more lenient (8.0 or 10.0).

Add Addresses to the Blacklist

  1. You can add addresses to the SpamAssasin blacklist to block the receipt of emails from those addresses. When you add the addresses to the blacklist, use * as a wildcard to represent multiple characters and ? to represent a single-character wildcard.
  2. The following examples demonstrate how to properly use wildcards in the blacklist:
  3. user@example.com — Blacklists a single email address.
  4. *@example.com — Blacklists all the addresses at example.com.
  5. ?ser@example.com — For example, User@example.com would be blacklisted, but AUser@example.com would not be blacklisted.
  6. If you need to add more than 5 addresses to the blacklist, fill in the first 5 text boxes and click Save. Additional text boxes will appear.
  7. System Administrators who wish to block the receipt of emails from these addresses on multiple accounts should use the the Exim System Filter File.

Add Addresses to the Whitelist

  1. Enter addresses whose email is often blocked, but from whom you wish to receive email.
  2. You may use * as a wildcard for multiple characters, or ? as a single-character wildcard.
  3. user@example.com — Whitelists a single email address.
  4. *@example.com — Whitelists all the email addresses at example.com.
  5. ?ser@example.com — For example, User@example.com would be added to the whitelist while AUser@example.com would not be added.
  6. By default, 5 text boxes appear, allowing you to add 5 addresses. To add more than 5 addresses:
  7. Fill in the first 5 text boxes.
  8. Click Save.
  9. When you return to the page, more text boxes will appear.


  • Click Save to store the configuration changes.
  • A whitelisted address is automatically allowed past the filter.
  • A blacklisted address will automatically be filtered by SpamAssassin.
  • More details about configuring SpamAssassin can be found at http://spamassassin.apache.org